Refund Policy

Last Updated: April 29, 2025

This Refund Policy outlines the terms and conditions under which Virelianova ("we," "us," or "our") provides refunds for educational services purchased through our platform at virelianova.com.

Overview

We are committed to providing high-quality educational services and ensuring customer satisfaction. This policy describes your rights to request refunds for services purchased on our platform, including group sessions, individual lessons, and subscription plans.

Eligibility for Refunds

Group Sessions

Refunds for group sessions may be requested under the following conditions:

Cancellation requests must be submitted at least 48 hours before the scheduled session start time
Technical issues on our platform that prevent access to the session and cannot be resolved within a reasonable timeframe
Sessions that are cancelled by the instructor or platform without rescheduling options

Individual Lessons

Individual lesson refunds are available when:

Cancellation occurs at least 24 hours before the scheduled lesson time
The instructor fails to attend the scheduled session without prior notice
Technical failures on our platform prevent the lesson from taking place

Subscription Plans

Subscription-based purchases may be eligible for refunds according to these terms:

Full refund available within 14 days of initial purchase if no services have been accessed or consumed
Partial refunds calculated on a pro-rata basis for unused portions of monthly or annual subscriptions, subject to a minimum usage threshold
No refunds for subscriptions where more than 30% of available content or sessions have been accessed

Non-Refundable Items

The following items and services are non-refundable:

Completed sessions or lessons that were attended by the student
Downloadable materials, course content, or resources that have been accessed or downloaded
Administrative fees, registration fees, or processing charges
Services purchased during promotional periods or at discounted rates, unless otherwise stated
Gift cards, vouchers, or promotional credits
Third-party services or materials purchased through our platform

Refund Request Process

How to Request a Refund

To request a refund, follow these steps:

Contact our support team at support@virelianova.com with your refund request
Include your order number, purchase date, and reason for the refund request
Provide any supporting documentation or evidence if applicable
Allow up to 5 business days for our team to review your request

Review and Approval

Once we receive your refund request:

We will review the request within 5 business days
You will receive an email notification regarding the approval or denial of your request
If approved, refunds will be processed within 10 business days
If denied, we will provide a detailed explanation of the reason

Refund Methods

Approved refunds will be issued using the following methods:

Refunds will be credited to the original payment method used for the purchase
Processing time may vary depending on your payment provider, typically 5-10 business days
In cases where the original payment method is unavailable, alternative arrangements will be discussed

Partial Refunds

Partial refunds may be granted in the following circumstances:

When only a portion of a multi-session package has been used
For subscription plans where service was interrupted or unavailable for a measurable period
When course content or materials were incomplete or did not match the description

Partial refund amounts will be calculated based on the unused portion of the service, minus any applicable administrative fees.

Technical Issues and Service Disruptions

If you experience technical difficulties or service disruptions:

Contact our technical support team immediately at support@virelianova.com
Document the issue with screenshots or detailed descriptions
We will attempt to resolve technical issues before processing refund requests
Refunds for technical issues will be granted if the problem cannot be resolved within a reasonable timeframe

Disputed Charges

If you identify an unauthorized or incorrect charge:

Contact us immediately at support@virelianova.com before initiating a chargeback with your payment provider
Provide transaction details and explanation of the dispute
We will investigate and respond within 3 business days
Chargebacks initiated without prior contact may result in account suspension pending resolution

Cancellation Policy

Students may cancel services according to the following terms:

Group sessions: Cancel at least 48 hours in advance for full refund or credit
Individual lessons: Cancel at least 24 hours in advance for full refund or credit
Subscriptions: Cancel at any time, with refunds subject to the terms outlined in this policy
Late cancellations may result in forfeiture of fees or credits

Rescheduling Options

As an alternative to refunds, we offer rescheduling options:

Group sessions may be rescheduled to another available session at no additional cost
Individual lessons can be rescheduled once without penalty if notice is provided within the required timeframe
Unused credits may be applied to future purchases on the platform

Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. We will consider refund requests outside the standard policy for:

Medical emergencies with appropriate documentation
Extenuating personal circumstances that prevent participation
Platform errors or mistakes that result in incorrect charges
Service quality issues that do not meet our stated standards

Each case will be reviewed individually, and decisions will be made at our sole discretion.

Instructor-Initiated Cancellations

If an instructor cancels a session:

You will receive full refund or credit for the cancelled session
Alternative session times will be offered when possible
Notification will be provided as soon as reasonably possible

Account Termination

If your account is terminated:

Voluntary termination: Refunds subject to standard policy terms for unused services
Termination for violation of terms: No refunds will be provided for any unused services or credits
Platform discontinuation: Pro-rata refunds for active subscriptions will be provided

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy periodically.

Contact Information

For refund requests, questions, or concerns about this policy, please contact us:

Email: support@virelianova.com
Phone: +61412901491
Address: Torrens, 5/23 Torrens Pl, Canberra ACT 2607, Australia

Our support team is available to assist you and will respond to all inquiries within 2 business days.

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.